TRAVEL INFORMATION

Travel information

Route map

LUGGAGE

Hand luggage or cabin is regarded as unchecked baggage, the sole responsibility of the passenger who carries, and the sum of dimensions (height, width and length), can not exceed 115 cm and its weight can not exceed 5 pounds.

VARIG offers these patterns so you can better orientation when organizing your hand luggage.

The baggage the passenger can take free of charge, based on the applicable system for the flight (WEIGHT/PIECE), as printed on the ticket. There are two baggage allowance systems for checked baggage. These are:

Weight Concept

The allowance is granted to the passengers in accordance with the ticketed class of service, applied equally to adults and children.

Applies to the following routes:

Domestic travel within Brazil
Travel entirely within South America
Travel between South America and Europe/Middle East
Travel between South America and Mexico (direct flights between Brazil and Mexico)
Flights between the American continent (area 1), except from/to United States/Canada and the Asiatic continent (area 3), Australia, Japan and Korea via Europe (via Atlantic Ocean) – When the baggage is checked directly and from area 1 to area 3 or vice versa; if the trip is is interrupted at any VARIG connection point in Europe, with a stop, the Piece Concept applies to Europe and the Weight Concept on the flight(s) from Europe and beyond.

passengers should place any metal or pointed articles such as: scissors, manicure scissors (even small ones), cuticle cutters, nail clippers, letter openers and tweezers, in their checked baggage. Passengers travelling with carry-on bags only cannot carry such objects
keep your baggage properly identified inside and outside with your name and address
be certain that your baggage is properly closed with a lock or padlock.
do not pack fragile or perishible objects in your baggage
do not put money, valuable objects or documents in your baggage
when checking your baggage, be sure that that the baggage tags reflect your destination. You will receive a claim check for each volume
when retrieving your baggage, check to see that the number on the tag matches the one on your claim check
for your own security, do not carry bags for other parties without knowing their contents
do not over-pack your bag; do not exceed its capacity

In compliance with the T.S.A. (Transportation Security Administration)

EA 1456-01-07Q, we advise that as of December 31, 2002, all baggage originating in the United States to be carried on international or domestic flights in American territory, including baggage from connecting flights, will undergo customs inspection by X-Ray.

Upon arrival in the United States, passengers in transit will be asked to retrieve their baggage, unlock them and hand them over to the airline operating the connecting flight in the interline area of the airport.

In the event the passenger refuses to leave his/her baggage unlocked, they should be advised that if for any reason, after being X-Rayed, the authorities require that the bag be inspected, it will be opened. If the bag cannot be inspected, it will not be loaded onto the continuing flight.

After inspection, the T.S.A. will place a card in the bag advising that it has been opened and inspected.

If a bag is damaged in opening, it will be re-closed securely for transport.

If the bag is inspected anything suspicious detected, it can be opened and the airline notified.

After undergoing X-Ray, a fluorescent tag will be placed on the bag. The bag will only be loaded onto the connecting flight if this tag is attached.

Should the passenger opt to check his/her baggage only as far as the point of entry into the United States, he/she should be advised of the procedures and it will be his/her responsibility to re-check his/her baggage.

Carry-Ons:
Should be limited to only one volume per passenger and one “Business article” (briefcase, laptop, etc.).

Wheelchairs, crutches, etc. are considered exceptions.

Certain musical instruments can also be carried in addition to the above-mentioned articles.

Objects restricted for carry-on:

Firearms, lighters made to look like firearms, parts of arms, replicas of arms, pistols, any item resembling an arm, bow and arrow, icepicks, pointed scissors, screwdrivers (except for eyeglasses repair), any type of knife (except butter knives with blunt blades and no point), cutting instruments of any sort including pocket-knives, stilettos, objects with folding or retractable blades independent of the size or material of the blades, baseball bats, cricket mallets, golf clubs, hockey sticks, hammers, martial arts instruments, any explosives, fireworks, large quantities of matches, etc.

Arms:
If, after being X-Rayed, an arm is detected in checked baggage, the passenger will be directed to go to a specific area to open the bag for inspection.

Disembarkation (USA):
The passenger must turn over his/her unlocked baggage to the connecting flight’s airline.

Transfer check-in (USA):
The passenger must check-in his/her baggage unlocked. If he refuses to do so, he should be advised about the inspection and that any measures may be used by the local authorities (opening the baggage, possible damage when opening, delay in the release of the baggage, including the possibility of a missed connection).

Baggage Service:
To file a claim for damage and abuse, the passenger should verify if the affected baggagge has the American Organ tag affixed informing that the specific bag was opened for inspection.

Cases of abuse to bags that were opened for inspection by the T.S.A.will be considered individually by the airlines, by the T.S.A. and by the airports together.

* Note:

Under no circumstances will bags be transported unaccompanied. There may be no group baggage check-in, except in the case of passengers travelling together.

EUROPE:
These rules will be effective as of December 31 until the final trimester of 2003, under the rule of the European Parliament.

- All European airports will act to inspect all baggage checked in for carriage in the hold. This inspection will be made by X-Ray.
- Baggage for connecting flights should also be X-Rayed.
- Procedures for this inspection will be defined locally.

Passengers with connections beyond Europe should be advised, upon check-in, that in case any irregularity should be observed with regard to their baggage the authorities will request the passenger’s presence.

Getting information about lost baggage is very easy. After notifying VARIG, all information reported to the company is entered in a world-wide search system.

By this means, you can check the status of the baggage search by entering the number of the Code (10 digits) and the name or surname of the passenger. Then you only need to click “send” to display the information.

Then you only need to click “send” to display the information. It is important to check the name, address and detailed description of the contents. After finding the baggage, we will be in contact to confirm the most convenient location for delivery.

When loss or damage to baggage is first discovered, it is important to notify the airline immediately, while still in the disembarcation area of the airport.

If you did not notify the airline about the problem, you should do so as soon as possible, no more than seven days after your arrival, providing a copy of the ticket/baggage claim/boarding pass. In such cases VARIG, as a courtesy to the customer, will initiate the process of searching for the baggage.

Note:Information regarding the tracing of the lost baggage will be available only in English.