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The baggage the passenger can take free of charge, based on the applicable system for the flight (WEIGHT/PIECE), as printed on the ticket. There are two baggage allowance systems for checked baggage. These are:

Weight Concept

The allowance is granted to the passengers in accordance with the ticketed class of service, applied equally to adults and children.

Applies to the following routes:

  • Domestic travel within Brazil
  • Travel entirely within South America
  • Travel between South America and Europe/Middle East
  • Travel between South America and Mexico (direct flights between Brazil and Mexico)

Flights between the American continent (area 1), except from/to United States/Canada and the Asiatic continent (area 3), Australia, Japan and Korea via Europe (via Atlantic Ocean) – When the baggage is checked directly and from area 1 to area 3 or vice versa; if the trip is is interrupted at any VARIG connection point in Europe, with a stop, the Piece Concept applies to Europe and the Weight Concept on the flight(s) from Europe and beyond.

 

FREE CHECKED BAGGAGE TRANSPORT
Class Maximum Total Weight of all bags
First Class 40 kg (88 pounds) – On international flights
30 kg (66 pounds) – On domestic flights
Executive 30 kg (66 pounds)
Economy 20 kg (44 pounds) – On international flights

23 kg (50 pounds) – On domestic flights

Infant on Lap (not

paying for a seat)

10 kg – Sum of the dimensions not greater than 115 cm

In addition to this piece, the passenger can check a fully collapsible baby stroller or a a bassinette or child seat that can be carried on board, provided that space is available and flight safety is not compromised

Seamen
40 kg
Mobility-impaired

passenger

In addition to the baggage allowance for the class of service:

1-A wheelchair for transport (to be placed in the hold of the acft)

2-Or another piece of mobility facilitating equipment.

Can be carried on board or checked
Star Gold (Smiles

Gold and Diamond)

Additional 20 kg
Smiles Silver

(VARIG Flight)

Additional 10 kg
Smiles Standard

(VARIG Flights)

*****

Piece Concept

The baggage alottment granted to passengers regardless of the their ticketed class, applied equally to adults and children. This system is used for travel to/from the United States/Canada; between South America and Europe/Middle East/South Africa; between the American continent (area 1) and the Asian continent via the Pacific route.

Applicable on the following routes:

  • Travel between Brazil and Europe/Middle East
  • Travel to/from Canada, the United States and its territories
  • Travel between the American continent (area 1) and the Asian continent, Australia, Japan and Korea (area 3) via the Pacific Ocean
  • Travel between South America and South Africa
FREE CHECKED BAGGAGE ALLOWANCE
Class
Number of pieces
Maximum dimensions per piece
Maximum weight per piece
All Service Classes (First/

Executive and Economy)

2
158 cm (62 inches) 32 kg (70 pounds)
Infant on Lap (not paying for a seat)
1
115 cm (45 inches)

In addition to this piece, the passenger can check a fully collapsible baby stroller or a a bassinette or child seat that can be carried on board, provided space is available and flight safety is not compromised.

32 kg (70 lbs)
Star Gold, Smiles Diamond,

Gold

1 Additional 158 cm (62 inches) 32 kg (70 pounds)

On flights originating in South America/Brazil, the piece system will be applied through to the passenger’s final destination, including immediate connections – should there be connections to other (partner) airlines, including of the Star Alliance, excess charges may be applied, based upon that company’s regulations on the particular flight.

The piece system is also applied on travel initiated in South America/Brazil when the return is on a VARIG flight to South America/Brazil, and also on flights operated jointly by Lufthansa and departing from South America/Brazil.

For passengers departing from Europe/Middle East, the piece system also applies on any flights operated by VARIG/Lufthansa, from Europe/Middle East to the first point in Brazil or the first stop in South America, and return from any point in Brazil or to the final stop in South America to the first stop in Europe/Middle East.

SPECIAL CHECKED BAGGAGE ITEMS (Applicable to either the weight or piece system)
Items
Permitted for free baggage allowance
Golf equipment Yes
Skis
Yes (except on Lufthansa flights within Europe)
Fishing equipment
Yes
Bow and arrow equipment
Yes
Bicycles – tandem bicycles
Yes
Diving Equipment
Yes
Firearms/ammunition
Yes
Hang-glider
No
Kayaks
No
Guide animals
Yes
Domestic animals (pets), cabin or hold
No
Surf/Windsurf boards
No

 

Travel to destinations governed by the piece system:

  • one surfboard not exceeding 277 cm: 50% of one excess baggage fee will be charged.
  • one surfboard exceeding 277 cm: one excess baggage fee will be charged.
  • each additional surfboard: the fee applicable to the amount of excess volumes will be charged.
  • Travel to destinations governed by the weight system:
  • one surfboard not exceeding 277 cm: the equivalent of 5kg of excess baggage will be charged.
  • one surfboard exceeding 277 cm: the equivalent of 8kg of  excess baggage will be charged.
  • each additional surfboard: the fee applicable to the amount of excess weight will be charged.

Note:

  • Items permitted under the free baggage allowance will only be charged excess when the total baggage (weight or piece) exceeds the limits of the allowance for checked baggage.

In addition to carry-on baggage, VARIG offers free transport of the following items:

 

FREE TRANSPORT
» collapsible wheelchair and/or a pair of crutches
» cape, overcoat, sweater
» throw or blanket
» umbrella or cane
» reading material for the trip
» bassinet
 

VARIG is not responsible for minor damage to baggage (such as scratches, cuts, dirt; lost wheels, hooks, retractable straps) occuring from over-used or over-filled bags.

 

Did you know that certain seemingly inoffensive products can be dangerous on-board an aircraft? See some articles* on the list below that cannot be carried as baggage.

Attention! Kayaks and hang-gliders cannot be accepted on trips involving connections to Star Alliance companies.

DANGEROUS PRODUCTS
» samples for testing purposes
» magnetic, oxidated, radioactive and chemically reactive materials
» drilling, electric, and dental laboratory equipment
» compressed gasses
» poisonous or corrosive products
» explosives, ammunition, and fireworks
» chemical and pharmaceutical products
» flammable liquids or solids
» barometers, pressure gauges, and light meters
» butane
» firearms**

 

* Products subject to IATA’s-International Air Transport Association- Dangerous Articles Regulation.

** Except when transported by competent authorities, and sports firearms, when dismantled and properly packaged, in which case they may be transported in the baggage compartment.

Unless exempted, passengers from international flights connecting to domestic flights must present their baggage for customs inspection; after inspection, they must be re-checked through to the final destination.

Complaints regarding baggage irregularities should be made immediately to our employees upon retrieval of bags and before leaving the baggage claim area.

 

Carry-on or cabin baggage is considered unregistered baggage and is entirely the responsibility of passengers; the dimensions (height, width and length), can not exceed 115 centimeters and the weight can not exceed 5 kilos.

VARIG provides the following guidelines so that you may be more aware when packing your carry-on bags:

 

SOME EXAMPLES
» a handbag, suitcase or equipment that fits under the passenger’s seat or in the alloted compartment on the aircraft, within the maximum permited dimensions.
» an overcoat.
» a throw or blanket
» an umbrella or cane.
» a laptop and/or binnoculars.
» sufficent reading material for the trip.
» a bassinet or equivalent for carrying an infant not paying for a seat. This can also be a checked baggage item for no extra charge.
 

We recommend that all medications, jewelry, cash, important documents, legal documents, keys, cellular phones (turned off), accessories or other fragile or valuable items be packed in the passenger’s carry-on baggage. Weight and size limits must be observed.

 

 

PERMITTED ITEMS
Class
Widebody Aircraft
Boeing 767-200
Boeing 767-300
Md-11
Narrowbody Aircraft
Boeing 737-200
Boeing 737-300
Boeing 737-400
Boeing 737-700
First Two carry-on bags plus one business article* (laptop or similar) -
Executive Two carry-on bags plus one business article (laptop or similar) One carry-on bag plus one business article (laptop or similar)
Economy** One carry-on bag plus one business article (laptop or similar) One carry-on bag plus one business article (laptop or similar)
Smiles Customer:

Diamond, Gold or Star Gold,

in economy class
Two carry-on bags plus one business article (laptop or similar) One carry-on bag plus one business article (laptop or similar)
 

*Business article – laptop, briefcase or similar (dimensions are the same as for a carry-on bag: 115cm, with a maximum weight of 5 kg).

**On the air shuttle SP-Congonhas/RJ-Santos Dumont or RJ-Santos Dumont/-SP-Congonhas, each passenger is entitled to ONE CARRY-ON BAG PLUS ONE BUSINESS ARTICLE (LAPTOP OR SIMILAR).

 

 

IMPORTANT
» for Executve Class within South America: the same limits apply as on National Executive Class.
» VARIG and Rio Sul Air Shuttle (RJ-Santos Dumont/SP-Congonhas/RJ- Santos Dumont): one carry-on bag plus one business article.
» Avoid excessively heavy carry-on bags, which can create a hazardous situation within the aircraft, especially in the event of turbulence.

In compliance with the T.S.A. (Transportation Security Administration)

EA 1456-01-07Q, we advise that as of December 31, 2002, all baggage originating in the United States to be carried on international or domestic flights in American territory, including baggage from connecting flights, will undergo customs inspection by X-Ray.

 

Upon arrival in the United States, passengers in transit will be asked to retrieve their baggage, unlock them and hand them over to the airline operating the connecting flight in the interline area of the airport.

 

In the event the passenger refuses to leave his/her baggage unlocked, they should be advised that if for any reason, after being X-Rayed, the authorities require that the bag be inspected, it will be opened. If the bag cannot be inspected, it will not be loaded onto the continuing flight.

 

After inspection, the T.S.A. will place a card in the bag advising that it has been opened and inspected.

If a bag is damaged in opening, it will be re-closed securely for transport.

 

If the bag is inspected anything suspicious detected, it can be opened and the airline notified.

 

After undergoing X-Ray, a fluorescent tag will be placed on the bag. The bag will only be loaded onto the connecting flight if this tag is attached.

 

Should the passenger opt to check his/her baggage only as far as the point of entry into the United States, he/she should be advised of the procedures and it will be his/her responsibility to re-check his/her baggage.

  • Carry-Ons:

Should be limited to only one volume per passenger and one “Business article” (briefcase, laptop, etc.).

Wheelchairs, crutches, etc. are considered exceptions.

Certain musical instruments can also be carried in addition to the above-mentioned articles.

Objects restricted for carry-on:

Firearms, lighters made to look like firearms, parts of arms, replicas of arms, pistols, any item resembling an arm, bow and arrow, icepicks, pointed scissors, screwdrivers (except for eyeglasses repair), any type of knife (except butter knives with blunt blades and no point), cutting instruments of any sort including pocket-knives, stilettos, objects with folding or retractable blades independent of the size or material of the blades, baseball bats, cricket mallets, golf clubs, hockey sticks, hammers, martial arts instruments, any explosives, fireworks, large quantities of matches, etc.

  • Arms:

If, after being X-Rayed, an arm is detected in checked baggage, the passenger will be directed to go to a specific area to open the bag for inspection.

  • Disembarkation (USA):

The passenger must turn over his/her unlocked baggage to the connecting flight’s airline.

  • Transfer check-in (USA):

The passenger must check-in his/her baggage unlocked. If he refuses to do so, he should be advised about the inspection and that any measures may be used by the local authorities (opening the baggage, possible damage when opening, delay in the release of the baggage, including the possibility of a missed connection).

  • Baggage Service:

To file a claim for damage and abuse, the passenger should verify if the affected baggagge has the American Organ tag affixed informing that the specific bag was opened for inspection.

Cases of abuse to bags that were opened for inspection by the T.S.A.will be considered individually by the airlines, by the T.S.A. and by the airports together.

 

 

 

* Note:

Under no circumstances will bags be transported unaccompanied. There may be no group baggage check-in, except in the case of passengers travelling together.

 

    • EUROPE:

These rules will be effective as of December 31 until the final trimester of 2003, under the rule of the European Parliament.

- All European airports will act to inspect all baggage checked in for carriage in the hold. This inspection will be made by X-Ray.
- Baggage for connecting flights should also be X-Rayed.
- Procedures for this inspection will be defined locally.

Passengers with connections beyond Europe should be advised, upon check-in, that in case any irregularity should be observed with regard to their baggage the authorities will request the passenger’s presence.

 

Getting information about lost baggage is very easy. After notifyingVARIG, all information reported to the company is entered in a world-wide search system. 

By this means, you can check the status of the baggage search by entering the number of the Code (10 digits) and the name or surname of the passenger. Then you only need to click “send” to display the information. 

Then you only need to click “send” to display the information. It is important to check the name, address and detailed description of the contents. After finding the baggage, we will be in contact to confirm the most convenient location for delivery. 

When loss or damage to baggage is first discovered, it is important to notify the airline immediately, while still in the disembarcation area of the airport. 

If you did not notify the airline about the problem, you should do so as soon as possible, no more than seven days after your arrival, providing a copy of the ticket/baggage claim/boarding pass. In such cases VARIG, as a courtesy to the customer, will initiate the process of searching for the baggage. 

Note:Information regarding the tracing of the lost baggage will be available only in English. 

Reassure yourself with regard with the recommended medical precautions for air travel. To VARIG, getting you to your destination is not enough. Your well-being is also essential.


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